So I have decided that the reason the airlines are going bankrupt is because they don't care anymore.  Notice the ones like southwest and JetBlue who have a real customer service focus are doing fine financially, but the other ones are in the toilet.  Of course I write this while sitting at a Days Inn in Bloomington, MN (near Minneapolis).  I am stuck here for the night, because I missed my connection, thanks to Northwest airlines not being able to have a plane and a flight crew for my flight.  You would think that with the world of computers and technology today they could predict when these things are going to happen and re-route people to prevent this from happening.  That is the most frustrating part.  I guess I should start at the beginning.  So I started today in Indianapolis, I had a lovely weekend at one of my best friend from college's wedding.  I will post some pictures when I get them.  It really was a beautiful wedding (more on that later).  So anyway before I left for the airport I knew my flight was delayed 1 hour.  But I had 1.5 hours between flights.  So I get to the airport check in.  Multiple ticket agents and gate agents assure me that I will make my connection.  So at 6:45, the new time for the flight was 7:15.  I ask where the airplane is so that we can start boarding.  Well, it isn't here, at 7:05 they say that the new flight time is now 7:39.  But not to worry, if you have a connection in Minneapolis that is later than 9:30 (my flight to seattle was at 9:38) you will make it no problem.  So they pile us all onto the plane and we sit on the run way for another 20 minutes at which point I fall asleep.  Did I mention that I can sleep anywhere?  So I wake up as we are descending into Minneapolis.  At this point it is 9:15 and we are supposed to be on the ground in 15 minutes.   Of course the flight attendents don't know ANY connecting flight information.  I think they just didn't want to deal with the upset passengers since I talked to one flight attendent and he knew my gate info off the top of his head.  So we finally land and I pack up my stuff and try to run off the plane.  Of course they don't let off the people with connections first.  So I start running to my gate because there wasn't anyone from Northwest at the gate to help people with connections. In case anyone is wondering, Minneapolis airport is HUGE!!  See picture.  I have circles the gates I ran between.  Of course I was in boots with heels.  You always wear the big/bulky shoes and clothes.  So I get to my gate, note that multiple people passed me with empty carts.  Did it ever dawn on them that I could use a ride?  I get to my gate and no one is there.  I come to find out my flight left early!!!  Flights are supposed to leave on time or late, NOT early!!!   So I see another cart with some people I recognize from my first flight, they all also missed their connections, the cart is taking them to the NW ticket counter.  So I grab a ride.  ....to be continued tomorrow... I am so tired and need to sleep...